ALAC:Ticketing Tool

This is a working DRAFT and does not yet represent the consensus of ALAC.

This page needs to be merged with ALAC Issue Tracking.

Several on the ALAC feel that their comments to the Board regarding the interests of individual Internet users are a one-way conversation. ALAC calls for public comment on ICANN policies, gathers the comments and additional research into end-user interests, and submits reports to the Board incorporating the public comments. When submitting comments, ALAC would like to engage in dialogue with the Board to understand whether the interests of individual users are being heard or whether the ALAC comments could be revised to address questions and criticisms from other sources.

[edit] Purpose of this Document

In order to make more effective use of staff support and to facilitate a two-way dialog between the ALAC and other ICANN participants, the ALAC wishes to implement a tracking system with clear deadlines.

This document outlines the desired functionality, evaluates potential solutions and proposes hardware/software that can effectively deliver the desired functionality.

[edit] Composition of the Working Group

The proposal for the creation of the ticketing tool is delegated to a working group composed of all ALAC members and ALAC constituents who want to be involved.

[edit] Targeted Completion

The targeted completion date for the proposal is September 14 at which point the committee will ask Bruce to walk us through getting the contract and approval.

[edit] Desired Functionality

The ALAC will install a tracking/ticketing tool to track our communications to the Board and other groups and to follow their responses. The ticket tool may also track other things like election dates, progress on budgets, other policy milestone dates, etc.

[edit] Software Evaluation

List software packages that will may work here. Then evaluate their pros and cons.

[edit] Software Recommendation

Once the software has been evaluated ... put our recommendation here.

[edit] Hardware

The following hardware is sufficient to deliver on the preceeding software recommendation.