Customer Standing Committee

The Customer Standing Committee (CSC) ensures the performance of the Internet Assigned Numbers Authority (IANA) naming function by monitoring Public Technical Identifiers' (PTI) performance against the service level expectations outlined in the IANA Naming Function Contract. The CSC was established as one of the post-IANA stewardship transition entities and conducted its first meeting on October 6, 2016. Its mission is to ensure the continued satisfactory performance of the IANA functions for the direct customers of the naming services. It provides the operational oversight previously executed by the U.S. Department of Commerce’s National Telecommunications and Information Administration (NTIA). According to Section 17.3(c) of the ICANN Bylaws, the ccNSO and Registries Stakeholder Group (RySG) must review the CSC Charter one year after the first meeting of the CSC; this task was carried out at ICANN 62.

CSC Roles

Performance Analysis

The CSC analyzes performance reports provided by PTI and publishes its findings.

Remedial Action

The CSC is authorized to undertake remedial action to address poor performance of the IANA naming function. If the performance issues are not addressed, the CSC can escalate the issues to the ccNSO and GNSO.

Membership

The CSC consists of:

• Two gTLD members, appointed by the RySG
• Two ccTLD members, appointed by ccNSO
• One member who non-ccTLD or gTLD
• Up to seven liaisons appointed by:
  • ALAC,
  • SSAC,
  • GNSO (other than from the RySG),
  • GAC,
  • RSSAC, and
  • ASO
• One PTI Liaison